Eaglerock
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AGENCY SERVICES

Our company provides ship agency services in all ports of Ukraine.
We ensure reliable, professional, and efficient vessel agency support.

In-depth process expertise

20+ years of experience in maritime logistics and ship agency services.

Guaranteed service in ports

Valid agreements with port authorities and service providers.

Round-the-clock control

We provide prompt, reliable, and professional support 24/7.

Personalized approach

A flexible approach to the needs of shipowners and agency companies.
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About Agency Services

Ship agency is a set of professional services provided to a shipowner or charterer through a shipping agent during a vessel’s port call. The shipping agent acts as the official representative of the vessel in the port, operating solely on behalf of the shipowner and ensuring effective interaction with port authorities, regulatory bodies, security services, tugboat companies, pilot services, and other organizations necessary for the full cycle of vessel handling.

Among the main responsibilities of a shipping agent are the organization of mooring, provision of pilotage and tug assistance, processing of permits, handling of customs and border procedures, coordination of cargo operations, as well as resolving any current issues that may arise during the vessel’s stay in port. We have extensive experience in maritime logistics, a professional team of agents, and a full set of valid agreements with port administrations, border, customs, and other regulatory authorities.

Advantages for You

WE GUARANTEE

Management

Efficient clearance of vessels upon port entry and departure.

Resolution

Resolving unforeseen situations during the vessel's stay in port.

Assurance

Comprehensive support with all formalities (customs, border, etc.).

Facilitation

Planning and organization of cargo handling operations.

Assistance

Round-the-clock assistance for captains and crew members.

Monitoring

Ongoing monitoring of every stage of the process.

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Our Agency Services

Organization of vessel arrival and departure

Coordination of pilotage, tugs, parking; cooperation with the port administration and services.

Information support

Prompt information about port rules, changes in the regulatory framework, coordination of cargo documents and protection of client interests.

Payment for port services

Controlling accounts, verifying their compliance with established tariffs and contract terms, and timely payment of expenses on behalf of the shipowner.

Ship supply

Organizing and coordinating the timely delivery of water, provisions, spare parts, and other necessary resources as requested by the captain.

Interest protection

Representation and defense of the rights of the shipowner, charterer or other party within the framework of an agency agreement and cooperation with competent authorities.

Crew change

Planning and coordinating the transfer, processing all necessary documents, and accompanying sailors during their embarkation and disembarkation.

Need a reliable ship agency partner in Ukraine?

Contact us and we will take care of everything while your ship is in port. We provide reliable, professional and efficient agency services.

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